Delivery and Refund Policy 2017-06-01T14:55:51+00:00

Delivery and Refund Policy

Delivery Policy

Subscription delivery will start with the current issue, unless if another issue is requested by the subscriber, following receipt of payment.

Subscribers and buyers will receive their first issue between 2 days and 30 days for Australian customers. If you experience delivery delays or other difficulties, or you would like to change your address or other delivery information, please email info@thebiscuit.com.au.

Returns and Refunds

If for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item, and we will refund for the price you paid for the item.

To return a faulty item, please enclose a letter giving the reason for return, secure the package and return to the address below.

The Biscuit
Locked Bag 3000
Archerfield BH Qld 4108

For security reason we suggest you use a recorded delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or if the item is damaged.

In the event of The Biscuit sending you a replacement for a damaged, defective or incorrect item, you must return the original item to The Biscuit within 30 days of our email confirming the issue of replacement item.

If you are returning an item because of an error on our part or because it is damaged or defective, we will be happy to refund the delivery charges incurred in sending the item to you and we’ll reimburse your costs in returning it to us.

If there has been no error on our part, we will refund only the cost of the item. We will not refund the cost of delivery or other services provided to you in connection with your purchase.

Subscription Refunds

You must contact RSPCA QLD Customer Services to cancel your subscription. You can contact by phone on 07 3258 5660 or by submitting a request online at info@thebiscuit.com.au. Subscriptions are not refundable, and there are no part refunds for any outstanding issues in the subscription. When you cancel, you cancel only future charges associated with your subscription. Once cancelled no further debits will be made on the card and the customer’s account will simply expire at the end of the billing period for which payment has already been received.